If you are having difficulties viewing, downloading or printing the *.pdf documents on this site, it is likely due to either an error during file transfer or a browser/reader misconfiguration. Here are a few things that you should check.
It is possible that the file information became corrupted during transfer, especially if you have a modem connection to the internet. Try clicking on your browser's reload button, or reconnect and try again after clearing your browser's file cache (in order to ensure you are not simply recalling a corrupt version of the file from the cache)Mac users: if you are downloading/saving the file for later use, be sure to download as binary/raw data and not as a TEXT or BinHex (.hqx) file.
You may have problems if you have more than one copy (i.e. different versions) of the Acrobat software installed on your system. Adobe recommends uninstalling all versions of the Acrobat software, restarting your computer, and reinstalling only the latest version of the software.
There is a known problem with Internet Explorer 5-5.5 and Acrobat 4.0 for Windows which can cause system freezes. This can occur if Acrobat Reader or Acrobat Exchange is configured as a plugin rather than a helper application. Some solutions include:
- Configure IE to use Acrobat as a helper application (not plugin)
- Revert to Internet Explorer 4.x
- Revert to Acrobat 3.x
- Switch to Netscape Navigator 4.7
- Use the "Save Link As..." option (right-click on the link) and open from within Acrobat after quitting Internet Explorer
- Install more RAM (Adobe recommends at least 32 MB for version 4.0)
You can find more detailed information, other possible causes, and instructions on Adobe's website at:
Date: December 11th, 2000